MANTECH seeks a motivated, career and customer-oriented ITSM Manager to join our team in Doral, FL.
Responsibilities include but are not limited to:
Leads the development and implementation of Configuration Management Plans, policies, and procedures, ensuring integrity, consistency, and traceability of software and hardware configurations throughout the system lifecycle.
Conducts configuration audits, analyzes configuration data, and identifies areas for improvement to maintain configuration baselines.
Manages change requests and provides expert guidance on configuration management standards and best practices.
Collaborates with various stakeholders (developers, testers, Project Managers) to integrate CM processes into the overall development and deployment pipeline.
Supports configuration management databases (CMDB), version control systems, and change management processes, while providing direction and mentorship to junior staff.
Minimum Qualifications:
BA/BS degree or 4 years of additional experience may be exchanged in lieu of a degree.
4+ years of relevant experience with 2+ years of position relevant experience.
Experience in configuration management, with a focus on analysis, planning, and auditing.
Proficient in Configuration Management Databases (CMDBs) and version control systems like Git and SVN.
Experience with change management processes and tools.
An ITIL Foundation certification and other relevant configuration management certifications (e.g., CMII).
Desired Qualifications:
Experience with IT infrastructure management and auditing and compliance frameworks (e.g., ISO 27001, COBIT).
Experience with risk management methodologies and process improvement methodologies (e.g., Lean, Six Sigma).
Advanced configuration management certifications. CISA or other relevant audit certifications.
Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
Physical Requirements:
Must be able to remain in a stationary position 50%.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.