Job ID Number
R5916
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Customer Service Representative ready to take us to the next level! If you have excellent customer service skills and proficiency in Microsoft Office applications, and are looking for your next career move, apply now.
Job Description
We are looking for a Customer Service Representative to efficiently handle customer inquiries and provide support related to Low Income Public Housing (LIPH) and the Housing Choice Voucher Program (HCVP). This position will be Full-Time and Onsite. With employees expected to work onsite 5 days per week.
What You’ll Do
Answer incoming customer phone calls expeditiously following outlined protocols
Take appropriate action for each call, where possible resolving inquiries on the first call
Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation
Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP
Follow up on inquiries that were transferred to ensure they have been resolved
Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority
Attend mandatory training sessions to stay current on Authority policies and practices
Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Follow through on commitments made to customers while on the telephone
Input data into the Authority computer system to document the details of calls
What You'll Need
Required:
High School Diploma or completion of GED Program
At least one year of experience working in a high-volume call center or front lobby reception area with a multi-line telephone system
Answer incoming customer phone calls expeditiously following outlined protocols.
Take appropriate action for each call, where possible resolving inquiries on the first call.
Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation.
Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP.
Follow up on inquiries that were transferred to ensure they have been resolved.
Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority.
Attend mandatory training sessions to stay current on Authority policies and practices.
Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow through on commitments made to customers while on the telephone.
Input data into the Authority computer system to document the details of calls.
Answer incoming customer phone calls expeditiously following outlined protocols.
Take appropriate action for each call, where possible resolving inquiries on the first call.
Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation.
Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP.
Follow up on inquiries that were transferred to ensure they have been resolved.
Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority.
Attend mandatory training sessions to stay current on Authority policies and practices.
Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow through on commitments made to customers while on the telephone.
Input data into the Authority computer system to document the details of calls.
Preferred:
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team members over the phone and in person
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
The pay range for this position is $35,000 - $37,440 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.