At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Services Management l to join our Client Services Group (Pershing). This role is located in Lake Mary, Florida USA.
In this role, you’ll make an impact in the following ways:
- Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
- Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
- Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
- Provide exceptional service to meet client expectations across all products and services.
- Serve as primary point of contact and deliver end-to-end client service while monitoring client satisfaction.
- Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and collaborate with internal partners to resolve issues as needed (Operations, Client Coverage, Product, and Technology).
- Execute service commitments and help evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
- Gain a solid understanding of clients' business to identify opportunities to simplify client engagement.
- Identify opportunities for continuous service improvement, including digital adoption to foster the overall culture.
- Contribute to client growth by identifying opportunities for their success, protecting revenue of existing clients, and supporting Client Coverage via service-led sales.
- Partner with internal business partners throughout the organization to achieve intended outcomes.
- Engage in client service activities related to client service or sales support, including creation of RFPs, KPIs, or client documents.
- Attend conferences, seminars, industry events, and client meetings as required.
- Modify activities based upon local regulations/requirements.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
- 5-7 years of total work experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.