Job ID Number
R5914
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Service delivery Supervisor ready to take us to the next level! If you have 2+ years working with service desk, ITIL experience, and are looking for your next career move, apply now.
Job Description
We are seeking a dedicated Service Delivery Supervisor to join our team. This full-time position is focused on managing the Service Desk team, ensuring timely and accurate customer service, and driving team productivity. The role is based onsite, offering an exciting opportunity to lead and support a technical service team.
What You'll Do
Manage the Service Desk team and evaluate their performance
Ensure customer service is timely and accurate on a daily basis
Recruit, train, and support Service Desk analysts
Execute specific customer service standards
Implement best practices throughout the technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly, and monthly productivity reports for the Service Desk team
Provide customer feedback to other support teams and stakeholders
What You'll Need
5+ years of experience in a Service Desk or technical support role
Degree in Information Systems, Computer Science, or equivalent experience
ITIL Experience and/or v3 ITIL Certification
Experience with Service Now or other ITSM tools
Proven work experience as a Service Desk manager
Hands-on experience with Service Desk and remote control software
Solid technical background with the ability to instruct non-technical audiences
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communication skills
Team management skills
Direct customer-facing experience
Willingness to work extra hours as needed, including late nights and weekends
Desktop and laptop hardware support experience
Technical writing skills
Proficient knowledge of Microsoft Desktop Operating Systems
Familiarity with virtualization technology (VMWare, Citrix, Array)
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay range for this position is $65,000 - $70,000 per annum (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
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Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.