Job DescriptionThe Registered Nurse Triage role is a Registered Nurse who provides high quality telephonic triage and care coordination to patients across our network of community clinics. This role plays a vital role in assessing patient needs, prioritizing care, and ensuring timely referrals to appropriate health care services, all while delivering exceptional patient centered care in a virtual environment.
Responsibilities include:
- Assess patient symptoms over the phone or in person to determine the appropriate level of care.
- Provide timely recommendations, including referral to a higher level of care if necessary.
- Respond to patient calls with professionalism and clinical expertise.
- Manage in-basket communications, ensuring prompt resolution of patient inquiries and care needs.
- Provide education on treatment plans, medications, and self-care strategies.
- Communicate test results clearly and compassionately, answering any related questions.
- Call in prescriptions as directed by the provider, ensuring accuracy and compliance with protocols.
- Facilitate smooth transitions of care, including referrals to specialists or emergency care when appropriate.
- Maintain thorough documentation of all patient interactions in the electronic medical record (EMR).
Qualifications include:
- Current registered RN license in the state of Kansas and Missouri.
- Minimum of three years of clinical nursing experience, with at least one year in triage, ambulatory care, or telehealth health settings preferred.
- Strong clinical assessment, critical thinking, and decision-making skills.
Job RequirementsApplicable Experience:
1 year
Basic Life Support - American Heart Association or Red Cross, Registered Nurse - Various
Associate Degree
Job DetailsFull Time
Day (United States of America)
The best place to get care. The best place to give care . Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.