Asset and Imaging Management Technician

The Asset Management & Imaging Technician will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers across a site. Installation of network/local printers and scanners may also be required. The Asset Management Technician responsibilities will revolve around supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date and assisting and monitoring of laptop image deployment to devices.

Responsibilities include, but are not limited to:

• Experience installing software on laptop and/or desktop computers utilizing established processes and procedures.

• Stage equipment at respective user locations throughout target site per plan

• Guide and mentor team members in technical and logistical aspects inventory, imaging and asset distribution and accounting.

• Coordinate activities related to inventories, equipment disposition, distribution and receiving, update data repositories as needed

• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor

• Update accounting systems and tickets to fully account for asset receipt and disposal activities

• Restore backed up data and user profile(s) to new device

• Verify imaged devices have correct image and application/setting overlays for each End User includes base image and all required supporting software overlays

• Apply required patches/updates

• Register devices with Active Directory and GPO deployment where applicable

• Provide top-notch customer service to end-users being supported.

• Provide exceptional customer service while working in a fast-paced environment

• Provide technical support for clients as it relates to the deployment tasks at hand

• Document actions and solutions performed with/for the client

• Work with IT service management ticketing platform, update tickets to document and track all individual and team activities

• Generate reports and presentations on operations, inventory activities and projects and present to the team/customer

• Duties are subject to change based on the needs of the government customer.

• Other duties as assigned.

Required Skills

• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.

• Self-starter, dependable/reliable, work independently or in a team environment

• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.

• Detail-oriented, proactive, and highly organized

• Capable of prioritizing work and multi-tasking

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)

• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)

• Proficiency with organization asset management database systems

• Must be able to obtain and maintain agency suitability clearance.

Preferred Skills & Experience

• 5+ years of experience in an analytical role

• Experience working with inventory management hardwareand software