TITLE: Customer Plant Leader
DUTIES: Act as the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Work directly with the Manufacturing Plants Process Engineering Team and the Advocate/Triage Engineers, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. Feed the Short Loop and morning market meetings with new claims information. Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management). Work with plants to investigate processes that can be associated with warranty. Expedite part analysis for results on high priority investigations as a result of Short Loop. Communicate warranty and plant quality issues between Control Tower and plant vehicle engineering. Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues. Ensure warranty claim coverage and portfolio for assigned product lines/plants. Involve in new launches FEW (Field Early Warning) focus. Locate physically inside assembly plant.