ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) – Equipment and Telephony Installerto join our team in Herndon, VA. In this role, you support a Dedicated Support Team supporting the Voice Program Recap Office (VPRO) installing network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.
Responsibilities include, but are not limited to:
- Performing high quality installations and troubleshooting a variety of telephones, running and terminating cables to voice switch equipment.
- Dressing cabling appropriately according to industry and Sponsor standards.
- Mounting voice and network equipment in racks, running and connecting both power and service cabling as appropriate.
- Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
- Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting) and unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
- Local travel will be required between customer buildings.
Minimum Qualifications:
- 10 years of experience installing and troubleshooting telephone instruments and media gateways; a Bachlor’s Degree can count for 4 years of experience; a Master’s degree can count for 6 years of experience; and a relevant certification can count for 6 months of experience
- Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
- Knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
Preferred Qualifications:
- Experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
- Special non-commercial systems administrator experience (access management/file transfer)
- VoIP Telephone Installation experience.
- Related work experience in IT hardware and cabling installation.
Clearance Requirements:
- Must have a current/active TS/SCI with Polygraph.
Physical Requirements:
- Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
- Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.