About This Role
As an Associate Marketing Manager, you will oversee the day-to-day operations of the Ace Rewards direct mail channel, managing complex workflows and ensuring timely execution. You will collaborate cross-functionally with teams including Creative Services, IT, Finance, Consumer Marketing, and external partners such as vendors and retailers to streamline processes and improve operational efficiency. In addition to managing execution, you’ll contribute strategically by bringing forward innovative ideas that enhance program performance. This role also works closely with the Analytics team to support the planning and delivery of over 100 million mailers annually, as well as exclusive offers/promotions targeted to Ace Rewards members.
What You’ll Do
ALL INTERESTED CANDIDATES MUST APPLY BY 7/14/2025
Provide day-to day management of 100M+ direct mail (dm)/year creative and print process for Ace Rewards mailers. This will include monthly campaign strategy planning, developing creative briefs, refining creative, obtaining final approvals, proofing to ensure final piece is error-free and writing/reporting out results
Responsible for strategy (dm and digital) and execution (dm) of campaigns such as Targeted Offer, Earned Rewards, Birthday and New Mover
Responsible for executing the dm strategy for Premier, Core and New Members. This includes owning the creation and implementation of direct mail and all-encompassing components and then the hand off to the digital channel
Work cross functionally with Promosystems to assure promotional barcodes are requested and that all national promotions are represented accurately in direct mail channel
Collaborate with Analytics, Promosystems and Creative teams to guarantee that Ace Rewards Exclusives and all other offers are being promoted 100% accurately in direct mail channel
Work with Direct Mail Manager to plan and execute direct mail tests for program refinement as well as other complex projects
Respond to internal and external (Care Center/Retailers/Consumers/Field/etc) Ace Rewards questions
Oversee preparation of monthly reporting content for all direct mail campaigns, vendor meetings and ad hoc requests
Review and approve monthly billing/invoices and seek cost savings opportunities within the direct mail channel
Manage Ace Rewards new member applications and key fob cards. Understand the cost, budget line item, ordering timelines and process all invoices
Write Acenet articles as needed to communicate new initiatives, changes and announcements about the Ace Rewards program
Review and Manage all Ace Rewards signage inventory on Ace Marketing Muscle. Update creative as necessary as the program changes throughout the year following the Brand Guidelines for Consumer Marketing
Keep a pulse on the marketplace and other best in class retailers. Have a comprehensive understanding of our competition and other loyalty programs, as well as new ideas that can be tested
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
Who You Are
We are seeking a meticulous and detail-oriented individual who consistently demonstrates precision and accuracy in their work. The ideal candidate will possess strong observational skills, a methodical approach to tasks, and the ability to spot inconsistencies or errors others may overlook. Additionally, the ideal candidate will confidently manage multiple priorities, meet tight deadlines, and pivot quickly in response to changing needs or unexpected challenges.
Required Skills
A minimum of 3 years of progressive Marketing / Advertising Experience - creative/design/branding experience a plus
A minimum of 3 years previous customer service/client relations experience a plus
Previous direct mail experience a plus; but not required
Strong collaboration skills and ability to build effective partner relationships
Demonstrated track record in managing program promotions
Proven project management experience
Ability to work independently with minimal supervision
Excellent written/verbal communication skills
Previous loyalty program experience a plus
Proven ability to multi-task projects, meet deadlines and work in a fast-paced and very fluid environment
Ability to work cross-functionally with other team members and retailers
Ability to problem solve with IT related problems/concerns
Bachelor’s Degree in Marketing/Advertising or related discipline
Demonstrate proficiency with MS Office: Word, Excel, PowerPoint and Access
Compensation Details:
$86700 - $108550 Per Year
Why should you join our team
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
- Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
- Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
- Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
- 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
- We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
- We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
- Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
- Birth/Adoption bonding paid time off
- Adoption cost reimbursement
- Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
- Identity theft protection
* Benefits are provided in compliance with applicable plans and policies.
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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.