Talent Acquisition Operations Lead

US Foods, Inc.

This position has ben segmented as Hybrid meaning there is a combination of three onsite days per week and the rest remote.

Responsibilities:

• Optimizes the functionality of Phenom CRM, analyzing recruitment data, and implementing strategies to enhance our talent acquisition processes:

  • Coaches the TA function on proper Phenom usage & compliance.

  • Spearheads the administration and configuration of Phenom to ensure optimal. performance, maintenance and functionality.

  • Customizes Phenom workflows & reports to meet the needs of the recruitment team.

  • Designs and maintains Phenom dashboards that provide insights on pipeline, engagement, site performance and recruiter usage.

  • Provides ongoing training and support to TALT, Recruiters, Coordinators & Contractors on the effective use of Phenom.

  • Collaborates with Phenom support to troubleshoot technical issues and implement system enhancements.

  • Evaluates and implements new Phenom technologies/processes/tools to enhance our talent acquisition capabilities and streamline recruitment processes.

  • Drives Phenom adoption through the creation/implementation of best practices, office hours & training materials.

  • Creates & implements process for increasing candidate pipeline via campaigns

  • Monitors and ensures data integrity and site compliance.

  • Collaborates with Workday Team, IT and Phenom to properly manage updates and enhancements.

  • Reviews, updates & shares monthly Phenom updates across recruitment.

  • Maintains and updates career site (powered by Phenom) while supporting employer branding initiatives.

• Supports all TA Operations initiatives to deliver on both short-term/long-term initiatives/goals with an emphasis on:

  • Process Optimization, Data Insights & Analytics, Technology Stack, System Implementation/Adoption, Recruitment Marketing, Employer Branding, Functional Budget.

  • Gathers business requirements to develop & implement action/project plans to support effective delivery of solutions e.g. new reports, new sourcing tools, process optimization, etc.

  • Supports and/or leads TA operational responsibilities, organizes and plans project meetings/strategy sessions, captures outcomes and tracks actions items from inception through implementation. Runs team and or project meetings; develops agendas, manages expectations, and follow through. Schedules and supports facilitation of vendor business reviews, strategy sessions and vendor invoicing.

  • Identifies continuous improvement opportunities through observations, feedback sessions and data evaluation. Advises on areas of opportunities and proposes solutions (e.g. streamlining processes or reporting). Owns change communications and training for continuous improvement projects and initiatives.

  • Builds effective partnerships cross-functionally to seamlessly deliver on initiatives in continuous improvement; HR Technology, HR Operations, IT – Continuous Improvement, Field & Corporate HR, Indirect Spend/Procurement, Finance, Supply Chain, etc.

  • Identifies TA operational opportunities and designs/implements strategies to improve & innovate TA processes to ensure effectiveness and efficiency throughout the TA Function (i.e., TA Org design, talent strategies, recruiting efficiencies, etc.)

  • Supports & maintains external relationships/partnerships with media partners, technology vendors, sourcing agencies and industry peers.

  • Stays abreast of recent developments in recruiting technology to help with the automation of recruiting processes.

  • Develops actionable business insights and recommend courses of action based on analysis and, influences decision makers to take recommended action – implements/manages the agreed upon courses of action.

  • Develops and maintains standard process documentation using Lucid, PowerPoint, etc.

  • Other duties as assigned by manager.

Supervision:

• N/A

• Reports to Director, TA Ops & Service Delivery

Relationships:

• Internal:Collaborates with Talent Acquisition, Talent Management, HR Operations, HR Technology, HR, Corporate and Field functions on designing and delivering our vision, functional objectives, and key results

• External: Maintains high level relationships with media partners, technology vendors, sourcing agencies, and industry peers

Minimum Qualifications:

• Minimum five years Talent Acquisition or Recruitment experience required; Must include full cycle recruiting and leveraging an ATS for these activities. Workday preferred.

• Minimum 3 years CRM implementation and/or CRM management/maintenance required. Phenom preferred.

• Minimum Two years’ experience in Operations or PMO function; TA or HR preferred.

• Experience gathering requirements for and managing small projects and driving continuous improvement initiatives.

• Experience running reports and analyzing data to provide insights that inform business decisions.

• Ability to exercise high emotional intelligence when faced with competing priorities, complex problems and ambiguity.

• Comfortable navigating a matrix and sometimes ambiguous landscape

• Experience with change management

• Ability to cultivate and manage cross-functional partnerships in a matrix environment.

• Excellent planning and organizing skills required; ability to prioritize and re-prioritize effectively while managing various tasks and responsibilities.

• Advanced Excel skills; Setting up pivot tables, VLOOKUP’s, filtering large data sets, creating formulas and charting.

• Excellent written and verbal communication and interpersonal skills.

• Experience leading pilots and supporting implementations for technology solutions.

• Experience designing and delivering training.

Education:

• Bachelor’s Degree required

Preferred Qualifications:

• Minimum 1-year experience with Workday reporting strongly preferred

• Tech savvy with previous experience and working knowledge Microsoft Office Suite

• Strong influence capabilities in an indirect leadership role