Supervisor, Crisis and Resiliency Center (Phoenix, AZ)

US Foods, Inc.

The Supervisor, Crisis and Resiliency Center position is 100% onsite at our Phoenix, AZ location: 10410 S 50th Place, Phoenix AZ

Note: work shifts may vary, days, afternoons, midnights and swing shift.

RESPONSIBILITIES

• Supervise the daily activities of the Crisis and Resiliency Center Staff

• Create and maintain staff schedules and ensure all positions are filled

• Serve as the Crisis and Resiliency Center’s point of contact for leadership within the US Foods organization

• Coordinate the response, to include activating crisis management and business continuity teams, for business disruptions and crisis events.

• Collect and analyze information on events (i.e., natural disasters, supply chain disruptions, civil unrest, etc.) for potential risks to US Foods associates and operations.

• Monitor US Foods assets and associates against potential threats. This includes US Foods’ large network of distribution centers, transportation fleet, offices and employees.

• Create and distribute crisis and resilience services (i.e. emergency notifications, advisories, intelligence briefs) on actionable intelligence to key US Foods stakeholders.

• Function as a point of contact between internal teams and external entities (i.e. law enforcement, suppliers, and emergency responders) during a business disruption or crisis.

• Other duties as assigned by manager

SUPERVISION:

• This position will supervise three direct reports who are comprised of Crisis and Resiliency Center analysts.

RELATIONSHIPS

• Frontline leaders and managers in all departments

• All associates from a support capability

WORK ENVIRONMENT

• Inside office: The associate in this role is expected to perform assigned responsibilities in a US Foods office-based environment.

MINIMUM QUALIFICATIONS

• Two years of supervisory or team leadership experience

• Experience in developing and conducting training courses

• Critical thinking and problem-solving skills.

• Strong skills in gathering data from a variety of sources. Using that data, they need to have the ability to critically analyze it for accuracy, relevancy and potential trends.

• Ability to coach, train and motivate a team

• Ability to prioritize, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.

• Good written and oral communication skills with the ability to collaborate with peers and management, as well as interact effectively with stakeholders at all levels of the organization.

• Ability to communicate clearly and concisely, both in written reports and verbal presentations, to decision-makers.

• Ability to think and act decisively under pressure.

• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

EDUCATION

• Bachelor’s degree in emergency management, crisis management, business continuity, intelligence studies or related field or equivalent related experience.

• Experience can include military positions involving intelligence gathering and analysis.

PREFERRED QUALIFICATIONS

• Experience in intelligence analysis, threat intelligence, or related fields.

• Experience working with law enforcement, government agencies, or industry groups.

• Experience in supporting Crisis Management and/or business continuity programs.

This role will also receive annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html