Job ID Number
R5610
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As the Product Support Specialist, you will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.
Job Description
We are looking for a Product Support Specialist for a full-time, long term opportunity that is onsite in Newark, DE.
What You'll Do
Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance
Follow all CAI and State Security requirements
Access available computer inquiry systems to obtain necessary verifications
Obtain Medicaid renewals from the client system and disperse work amongst team daily
Transfer cases to the appropriate pool accordingly
Speak to clients and transfer their call appropriately
Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.)
Index verifications as necessary
Keep track of all metrics for the month and present to leadership
Document all case management details using eligibility system
Attend one on ones and staff meetings to stay informed about processes and procedures
Perform added case management responsibilities as needed
What You'll Need
Required:
High school diploma or equivalent
One year data entry experience
One year customer service experience
Strong proficiency with Microsoft Office Suite
Outstanding organization skills with strong attention to detail
Ability to analyze financial calculations.
Ability to problem solve.
Strong written and verbal communication skills
Fluent in English
Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment.
Transportation to/from office, dependable and on-time
Be available to work a minimum of a Saturday a month, if necessary
Preferred:
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $20.00- $22.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
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Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.