Position Summary:
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
- Registers patients; enrolls patients and caregivers in the patient portal
- Provide Direct Administrative Support to Chief, Division of Outpatient Cardiology and several staff Cardiologists.
- Administrative support for the Faculty Wellbeing Working Committee.
- Coordinate Office Supply and stationary orders for Department
- Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
- Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
- Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
- Prepares for and attends shift handoffs and team huddles
- Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
- Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
- Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
- Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
- Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
- Processes prescription refills, letters, and external requests
- Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
- Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
Experience:
- No healthcare experience required - Basic customer service and computer skills.
- Makes use of customer service knowledge to assist patients and families in resolving problems.
- Conveys a positive demeanor when interacting with patients, families, and coworkers.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
- Ability to work with diverse internal and external constituencies.
- Demonstrates the ability to pay attention to detail and accuracy.
Schedule: Monday- Friday, Hybrid
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.