Operation Systems and Planner Manager

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Job Responsibilities

Role Purpose Statement

The Integration System Operations Supervisor is responsible for the development, maintenance, and optimization of production information systems that support customer demand and ensure smooth operational flow. This role also oversees IT solutions and device management, working cross-functionally with LPS, Operations, Supply Chain, Customer Service, Finance, and Regional Teams to ensure effective system integration across all departments.

Main Accountabilities

Main Responsibilities:

1. Systems Integration & Data Management

• Maintain clear and well-documented procedures for internal systems (e.g., CBase, SAP) with external customer systems (e.g., Air Vision, IFX).
• Collaborate with LPS to optimize system functionality across CBase, VPG, SAP, and advanced Excel models.
• Support supply chain optimization of data tools including APW, inventory tracking, and vendor reporting systems.
• Monitor and audit scheduling systems to ensure data accuracy, workflow efficiency, and system reliability.
• Recommend and implement process improvements based on analysis of operational metrics and system performance.

2. Operational Support & Communication

• Support the flow of production scheduling, dispatch lists, flight billing, and variable production schedules and other Cbase outputs.
• Ensure timely, accurate, and user-friendly communication of daily operational information.
• Assist in preparing data reports and performance summaries for management decision-making.

3. Team Management & Training

• Supervise and support the Information Services Coordinator team, including monitoring schedules and attendance.
• Conduct training, coaching, and performance reviews for direct reports and operations staff on systems and software use.
• Participate in regional and local meetings to ensure clear communication regarding issues like cycle changes and IT updates.

4. IT Hardware/Software & Device Management

• Manage inventory and maintenance of operational devices (e.g., laptops, iPads, PCs).
• Coordinate all IT hardware: installation, deinstallation, troubleshooting, and returns.
• Address hardware malfunctions including paging systems, restaging, and device updates.
• Assist with software procurement, implementation, and troubleshooting.
• Provide telecom support for desk phones and mobile devices.
• Support the installation, troubleshooting, and documentation of network infrastructure (e.g., switches, modems, fiber, Wi-Fi access points, scanners).
• Map and organize network patch panels and switch ports; resolve connectivity issues including cabling faults.

5. Operational Supplies & Inventory

• Own the procurement and inventory process for operational stationery and printing services through the Buy Order system.

Knowledge, Skills and Experience

• Bachelor’s degree in Process, Systems, Business, or a related field (preferred).
• 2+ years of experience in production planning, supply chain, systems improvement, information systems, or plant operations.
• Proficiency in Microsoft Office, enterprise systems (SAP, CBase), and IT tools.
• Strong analytical and quantitative skills
• Excellent attention to detail
• Ability to lead, train and support a team

• Ability to interpret long-term production strategies into actionable short- and mid-term plans.
• Strong interpersonal, planning and organizational skills