Sr Damage Resource Manager

Hertz

A Day in the Life:

The Sr. Damage Resource Manager directs the process and activities of multiple Managers of Damage and assists the Director of Damage Field Operations in overseeing all damage processes in Airport and Off-Airport Operations within their respective Division. They will oversee damage processes to ensure timely, efficient, and accurate damage logging, tracking, and collections.

The Sr. Damage Resource Manager is responsible for supporting rental operation teams in the successful identification, attribution, and recovery of vehicle body damages. This position helps to provide overall leadership to exempt and non-exempt employees with responsibility for damage metrics, vehicle repair process, safety, service, and vendor relations.

The Damage Resource Manager is the point person for all damage administrative and analytics within operations at a division level.

Starting salary is $70K; commensurate with experience.

Preferred Markets of Hire:

• Las Vegas
• Denver
• Phoenix

What You’ll Do:

• Leads and supports the damage collection process with a focus on financial results
  • Ensuring alignment of the field operations teams with methods and processes
• Implement process improvement and system changes from leadership to all for the successful processing, managing, and collections for damaged vehicles
• Pro-actively drive the damage recovery process and all relating metrics.
• Support the creation of a dynamic organization focused on properly identifying, attributing, repairing, and recovering body damage
• Serve as the Division point of contact for all damage claims
• Constantly champions productivity improvements via employee involvement
• Actively develop and engage in damage communication plans focused on building employee engagement to achieve business results
• Perform site visits to ensure locations are following all processes to ensure collectability of damage
• Develop and lead in person and virtual training on all aspects of damage collection to the field in their respective division
• All other functions as defined by management

What We’re Looking For:

• 6+ years’ experience in Rental Car or Collision Operations
• 3+ years’ prior management preferred
• Moderate experience with Microsoft Suite
• Some experience with CCC a plus
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more
  

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.