Technical Logistics Coordinator

Sonora Quest Laboratories

Primary City/State:
Phoenix, Arizona

Department Name:
Technical Logistics-Ref Lab

Work Shift:
Night

Job Category:
Lab Support

POSITION SUMMARY

Actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Focuses on quality by working closely with Supervisors, Managers and Directors by setting goals for area of focus and communicating updates on performance improvement and challenges related to metrics. Investigates and documents research and findings related to technical or service issues and complaints; communicates root cause. Generates and analyzes reports to identify and correct quality concerns through training opportunities. Identifies area of improvement and escalates those issues to Supervisor as necessary. Holds employees, peers, and self, accountable to team charters and goals. Monitors staff performance for effectiveness, efficiency and compliance.

2. Coaches and mentors laboratory assisting staff within the department to increase employee engagement, safety, quality, and production. Follows up on training of new hires, assigns resources within the department, documents and records training and provides performance updates. Actively oversees cross training and rotation of tasks to increase skill level of employees. Develops employees to work independently and as leaders within the self-directed teams. Provides input on and participates in employee performance evaluation process. Assists in screening and interviewing, participates in selection of new employees.

3. Responsible for daily operational oversight of the department and basic personnel management. Develops, maintains and manages daily schedules and attendance of assigned staff to ensure smooth workflow in the department.

4. Participates in financial monitoring and improvement. Tracks supply usage, establishes par ordering levels, and oversees ordering. Supports waste reduction. Monitors and supports premium labor reduction efforts with minimum necessary overtime and requests for on call employees. Supports efforts to flex staffing levels dependent on workload. Assists management in controlling expenses throughout the year.

5. Attends meetings and remains current with internal/external communications, i.e. email, newsletters, etc. Participates or provides input as an active member of a system or department team or committee. Exhibits and promotes behavior consistent with the Mission, Vision, Values and Ethical Behaviors of LSA/SQL and customer focused care always putting the patient first.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING
None.

MATRIX OR INDIRECT REPORTING
Non-exempt technical staff.

TYPE OF SUPERVISORY RESPONSIBILITIES
Responsible for coordinating the day-to-day activities of a production unit comprised of clinical laboratory assistances. Participates in new hire training, works closely with the shift supervisor and department manager, and assists in the new hire interview process.

SCOPE AND COMPLEXITY
Performs all technical or administrative work at an advanced level of competency and efficiency. Responsibility is primarily within the department, but may extend to other departments, managers, or supervisors. Customers are primarily internal, but position is required to interact with external customers for problem solving and other communications. Required to interact with other department personnel and vendors.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Ability to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax, and department specific equipment.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate professionally and effectively with internal and external customers.
• Ability to model excellence in customer service.
• Ability to perform complex problem solving and leadership skills.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum six months experience in a clinical lab setting or one year experience in a high-volume production environment.
• A high level of oral and written communication, organization, and time management skills.
• Advanced computer skills.
• Demonstrated strong decision making and critical thinking.

PREFERRED QUALIFICATIONS

• Working knowledge of regulatory, accrediting, and compliance requirements.
• Associate degree or equivalent experience.
• Additional related education and/or experience.

DATE APPROVED 02/20/2022

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy