Bistro Attendant

General Requirements:

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a friendly and warm demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

· Have a thorough knowledge of menus and current specials in applicable outlets.

· Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

· Pre-bus all tables removing soiled dishes after each course.

· Be familiar with the operation of the P.O.S system.

· Perform cashiering functions by closing checks and preparing end of shift paperwork.

· Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

· Ensure that tables and side stands are kept stocked, tidy and clean.

· Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

· Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

· Answer the telephone according to standards.

· Consistently upsell food, beverage and promotional items to guests.

· Be familiar with fire extinguishers, locations and know how to use them.

· Receive and deliver food and beverage orders and collect payment.

· Ensure overall guest satisfaction.

Physical requirements:

· Flexible hours sometimes required.

· Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

· Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

Pay range: $18.00 to $19.00 per hour

* Tipped position