Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong,and communities are vibrant.
LSF is seeking a talented Case Manager - Refugee who wants to make an impact in the lives of others.
Purpose and Impact:
Provide information, guidance, service referral and coordination for asylum seekers and other program participants to strengthen their ability to safely navigate their communities and clear path towards integration.
Essential Functions:
- Provide client-centered, trauma-informed case management services to asylum seekers and other program participants.
- Provide comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
- Conduct comprehensive intakes for all participants determined eligible for the program.
- Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
- Assess emergency needs and provide financial and in-kind assistance, and case management support.
- Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
- Cultivate new relationships with service providers and referral partners.
- Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
- Clearly document service provision through case notes and other program forms.
- Collaborate closely with other LSF case managers to facilitate program enrollment of referred participants and coordinate services to dual-enrolled participants.
- Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
- Attend LIRS, LSF, and other resettlement agency workshops and trainings centered on trauma-informed case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
- Prepares Program reports as required.
- Performs other related duties as assigned.
Other Functions:
- May create and document check request vouchers for all clients per scheduled if necessary
- Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
- Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
- Provides indirect supervision of Resettlement Program staff.
- Assists manager with RFP and other project.
- Assists Manager in enforcement and attaining program goals.
- Provides training to program staff if necessary.
Physical Requirements:
- Able to travel to other counties.
- Able to sit and stand for long periods of time.
- Able to utilize office equipment.
- Able to work in fast paced environment.
Education:
Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
Experience:
- Case management experience is strongly encouraged
- 2-year experience preferred working with refugee or immigrants
- Cross-cultural or international experience preferred
Skills:
- Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
- Knowledge of community resources and ability to connect families to community services.
- Excellent verbal and written communication skills
- Critical assessment and analysis skills
- Ability to work and deal a diverse group of clients.
- Must be able to keep confidential information.
- Bilingual in English Spanish or English Creole.
Other:
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Principal Accountabilities:
- Reports to Manager
- Must be a team player with monitors as well as other clerical staff.
- Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
- Effective working relationship with clients (providers).
- Adherence to LSF policies and procedures.
Why work for LSF
LSF offers 60 programs across the state of Florida serving a wide range of populations in need.Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within theorganization.
Amazing benefits package including:
- Medical, Dental and Vision
- Telehealth (24/7 online access to Doctors)
- Employee Assistance Program (EAP)
- Employer paid life insurance (1X salary)
- 13 paid holidays + 1 floating holiday
- Generous PTO policy (starting at 16 working days a year)
- Note: Head Start employees paid time off and holiday schedule may differ
- 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
- Tuition reimbursement
LSF is proud to be an equal opportunityemployer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.