Human Resources Generalist

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Human Resources Generalist at LSG Sky Chefs plays a key role in supporting a high-performance, people-focused culture by delivering comprehensive HR services across recruitment, employee relations, compliance, performance management, and talent development. This position partners closely with operational and corporate teams to ensure HR strategies align with business objectives, while fostering a safe, inclusive, and productive work environment. The HR Generalist serves as a trusted resource for employees and managers, promoting best practices, process consistency, and continuous improvement in all areas of human resources in support of our dynamic and fast-paced airline catering operations. This position is fully on-site located at 3100 E 73rd St, Minneapolis, MN 55450.

Perks

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Competitive Salary + 401(k) Match– Secure your financial future
• Day 1 Benefits– Medical, Dental, Vision, Life Insurance, AD&D
• Tuition Reimbursement– Invest in your professional development
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.
• Paid Time Off– Vacation, Sick Leave, and Holiday Pay
• Exclusive Perks – Membership to American Airlines Credit Union

Main Accountabilities

• Support the implementation of Human Resources (HR) policies and programs for union and non-union employees in Customer Service Center (CSC) or local unit (i.e. ARH).
• Administer or work in conjunction with subject matter experts (SMEs) regarding HR policies and procedures including employee benefits, wage increases, retirement, etc.
• Source, recruit, interview and select quality employees to staff various positions
• Act as primary driver of hourly recruitment and retention activities to include development of staffing plans and the growth of recruitment sources; analyze data to improve quality of recruitment sources
• Act as first line liaison with union or non-union employees, facilitating resolution of employee concerns
• Assist in the administration of Master National Agreement (MNA) grievance procedures as required
• Assist with Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs as required
• Support auditing of clerical activities for accuracy and adherence to standards
• Deliver and / or facilitate CSC and company required training and development programs
• Assist in planning and rollout of employee engagement activities
• Attend unemployment hearings as needed

Assist with miscellaneous HR functions as assigned

Knowledge, Skills and Experience

• Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
• In addition, one to four years of HR experience
• Strong analytical, organizational and problem-solving skills
• Able to effectively communicate at all levels in the organization both oral and written
• Practical knowledge of federal and state employment laws and their applicability in the workplace.
• Team-oriented individual with strong leadership ability

PHR or SPHR preferred