7051 Hayvenhurst Ave., Van Nuys, CA 91406
Ferrari Service Manager
Required: 5+ Years Auto Service Manager Experience
$120,000 - $150,000 Income!
Salary + Performance Bonus!
Join life in the fast lane! Ferrari of Los Angeles is owned and operated by the Mattioli Auto Group and is a great place to have a rewarding career! We are seeking an experienced Service Manager, with 5+ years' track record in auto service management, to run an efficient and profitable service department through productive staffing of high-performance teams, client retention, cost controls, achievement of objectives, fostering a positive, customer-focused work environment, and more.
Do you want to grow with a dealership that values excellence and teamwork Apply today to drive your career forward and become a key part of our success!
Mattioli Automotive Groupis North America’s premier Ferrari dealership network, spanning much of Southern California’s scenic coastline. From our award-winning factory-authorized Ferrari dealerships to the first Ferrari-authorized Body Shop on the West Coast, as well as one of the world’s most prestigious restoration shops, Bacchelli & Villa, based in Italy; our portfolio is uniquely placed to offer our clients a personalized and full-service automotive experience. To meet the racing needs of our clients, MAG Chairman and CEO, Giacomo Mattioli founded Scuderia Corsa, our very own championship racing team. Founded in 2012, Scuderia Corsa is recognized and awarded on global stages, from the IMSA SportsCar Championship to the legendary 24 Hours of Le Mans.
Responsibilities - Ferrari Service Manager:
- Manage an efficient and profitable Ferrari Service Department, drive performance, control costs, set and meet sales goals, ensure exceptional customer service is practiced, and more.
- Monitor department performance for sales, gross profit, productivity, and CSI scores
- Develop action plans to improve performance and increase customer loyaltyand CSI
- Team builder, manage automotive technicians, service advisors, and support personnel
- Oversee employee training and development
- Foster a positive and customer-focused workplace
- Ensure maintenance and repairs are performed correctly
- Ensure top-tier customer satisfaction is practiced and handle escalated concerns
- Ensure proper equipment maintenance and a safe working environment
- Enforce safety and compliance standards
Requirements - Ferrari Service Manager:
- 5+ years' automotive dealership service management experience in leading and managing a team to meet and/or exceed goals is required
- Strong leadership, managerial, and motivational skills, team builder
- Verifiable track record of growing the business and high customer satisfaction
- Outstanding customer service and customer/employee retention skills
- Financial and business acumen and the ability to increase revenue and profits
- Self-motivated, goal-oriented, and thrives in a fast-paced environment
Benefits:
- $120,000 - $150,000 income consisting of salary + performance bonus
- 401(k) plan
- Health, dental, and vision insurance
- Paid time off
- Closed on Saturdays and Sundays