LPS Manager

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As the LPS Manager at LSG Sky Chefs, you’ll play a key role in driving operational excellence at the Customer Service Center (CSC). You will champion Lean principles through the LSG Sky Chefs Production System, ensuring our processes consistently meet and exceed corporate standards and customer expectations. Partnering closely with the regional and corporate teams, you’ll lead initiatives that improve efficiency, boost quality, and enhance overall performance.

In this role, you’ll also support the CSC General Manager in meeting financial goals, continuously seeking smarter ways to deliver exceptional service while staying aligned with our strategic objectives. This is your opportunity to make a real impact on our operations, culture, and bottom line.

Main Accountabilities

Lean Production

• Implement and drive continuous improvement across CSC in close coordination with management staff
• Implement LSG Production System for CSC in line with corporate and regional policies
• Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
• Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
• Support CSC management teams to achieve business targets (KPI’s)
• Define continuous improvement targets together with the management staff and report performance against set operational objectives
• Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
• Report on KPIs for quality, productivity costs, and service delivery
• Ensure communication and know-how sharing processes between CSCs in the country/region

Leadership

• Identify and train CSC departmental management and core employees on production system methodology and lean principles

Knowledge, Skills and Experience

• Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required
• In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
• Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
• Knowledge of lean concepts including Toyota Production System principles required
• Proven track record in Lean manufacturing and success in implementation of redesigned processes
• Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
• Knowledge of Total Quality Management and Change Management experience is preferred
• Strong analytical and problem solving skills
• Sound delegation skills accompanied with effective ability for follow-up
• Proficient with windows based software
• Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization