Manager - Clinical Operations

HarmonyCares

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Quarterly Bonuses – up to $15,000 per year!
• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Home Hospice locations in 7 states
• Great Place to Work Certified

The Manager - Clinical Operations is a qualified Registered Nurse and is an employee of the Agency. The Manager - Clinical Operations participates in all activities related to the professional services provided, including establishing criteria on qualifications and assignment of clinical personnel. As a Manager - Clinical Operations you will:

• Monitor to ensure coordination and follow-through is complete for all referrals to the hospice program
• Assist in the coordination and assignment of all newly admitted hospice patients to the appropriate team and/or disciplines
• Work collaboratively to ensure all admission documentation is completed within 24-hour period and dispersed among team members
• Ensure communication of all patient admissions and changes in Plan of Care is appropriately relayed to each member of the Interdisciplinary Team and Primary Care Physician
• Serves as member of IDT committee and participates in all IDT meetings in which admissions, certifications, recertification’s and medical management of the patients are discussed
• Consults with the Hospice Medical Director in matters relating to patient care services
• Participating in routine visits and admissions of patients in times of high census or low staff availability
• Selects and maintains a qualified, well-organized staff to provide care for the needs of the patients
• Is accountable and supervises the IDT team i.e. RN's, LPN's, Medical Social Workers, Chaplin’s, and Hospice Aides
• Establishes staffing patterns, which reflect the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families
• Establishes methods for coordination of care by all disciplines
• Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care

Required Knowledge, Skills and Experience

• Is currently a registered nurse licensed in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC)
• Two years or more of supervisory and/or administrative experience managing clinical teams
• 5 or more years of nursing experience
• Must maintain a valid driver’s license and good driving record
• Demonstrates a broad base knowledge of community health nursing and competent clinical skills
• Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
• Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
• Excellent verbal and written communication skills with demonstrated leadership ability
• Excellent organizational skills
• Ability to travel (up to 25% or as needed)

Preferred Knowledge, Skills and Experience

• Certified Hospice and Palliative Nursing
• Previous experience with Electronic Medical Records
• Hospice experience
• Previous experience in handling new hospice referrals from first contact through admission
• A working knowledge of Community Health Accreditation Program (CHAP) on Accreditation, Quality Assurance, and Hospice Knowledge