As the Sr. Property Manager, you will provide leadership to your team and outstanding customer service to your clients, while managing an Office building portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing Tenant Improvements and/or capital improvement projects, and developing your staff.
The Sr. Property Manager role is based on-site. *Local market requirements may vary.
WHAT YOU’LL BE DOING
Communication and Leadership:
- Effectively and regularly communicate with the General Manager and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.
Budgeting and Financial Management:
- Assist in the preparation of the annual budget and associated documentation, such as explanatory notes.
- Review financial statements and reports for the property, including occupancy rates and lease expiration dates.
- Analyze financial statements to project future financial positions and budget requirements.
- Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.
Property Inspections and Enhancements:
- Inspect properties and equipment to assess the extent of service and equipment required.
- Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.
- Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.
- Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.
Lease Administration and Tenant Relations:
- Support the Brokerage Team in the review of lease proposals and lease language.
- Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.
- Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.
- Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.
Financial Management and Contracting:
- Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.
- Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.
- Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.
- Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.
- Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.
Team Communication:
- Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.
ADDITIONAL DUTIES and RESPONSIBILITIES:
- Inspect all properties on a regular basis to ensure that building operations are conducted according to JLL standards and procedures.
- Establish, communicate, and manage the tenant move-in/move-out process to minimize disruption to established tenants.
- Ensure that appropriate insurance requirements are in place for all properties.
WHAT YOU BRING TO THE TABLE
Education/Experience:
- Associate or bachelor's degree is required.
- A degree in Finance or Accounting is preferred.
- An advanced degree is a plus.
- Minimum of five (5) years of commercial property management experience, team management, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.
- Must have the required real estate license within your jurisdiction, such as a salesperson license.
Certifications/Licenses:
- Real estate license required.
- CPM, LEED AP or GA accreditation is preferred.
Skills and Abilities:
Communication Skills:
- Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), business periodicals, professional journals, technical procedures, and government regulations.
- Proficiency in producing well-written reports, business correspondence, and procedure manuals.
- Effective presentation skills to communicate information to senior level management, clients, tenants, vendors, peers, and the public.
Mathematical Skills:
- Ability to calculate figures and amounts, such as discounts, interest, commissions, prorations, percentages, and basic rent, parking fees, and late fees.
- Proficiency in applying concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.
- Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.
Reasoning Ability:
- Strong problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
- Ability to interpret various instructions presented in written, oral, diagram, or schedule form.
- Strategic thinking skills with a focus on implementation and execution.
WHAT’S IN IT FOR YOU
- Join an industry leader and shape the future of commercial real estate.
- Deep investment in cutting-edge technology to power your work.
- Comprehensive and competitive benefits plan
- A supportive, caring and diverse work environment designed for your growth and well-being.
- A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.