General Manager - Luxury Senior Living

Maplewood Senior Living LLC

General Manager

Inspir believes in rewarding top talent and dedication, with a starting pay of $150,000 annually and the ability to earn up to $175,000 annually depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Inspir Senior Living, Maplewood Senior Living’s new brand of world-class, urban senior living properties, is now hiring General Manager for its new Inspir | Embassy Row property. Formerly The Fairfax at Embassy Row, Inspir | Embassy Row stands eight stories, and each space is meticulously curated to create an unparalleled refinement environment. It offers assisted living, enhanced care, and memory care with a unique and innovative Integrated Care Model.

At Inspir, we are redefining senior living. We depend on our highly trained staff to carry out our philosophy of intentional living. This includes luxury accommodations, exceptional hospitality, cutting-edge technology, innovative wellness programs, and world-class care.

Inspir | Embassy Row, 2100 Massachusetts Ave NW, Washington, DC 20008

What we offer:

• Competitive wages
• Flexible shifts
• Paid training & uniforms
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company-paid time-off, life insurance policy, insurance deductibles, and voluntary Aflac insurance for our full-time employees.

General Manager Education/Experience/Licensure:

• Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management.
• Must possess 7-10 years of progressive experience in hospitality and/or senior living management.
• Pre-leasing and new property pre-opening experiences are a plus.
• Must have proven leadership and management skills.
• Experience working with seniors, including those with memory care needs.
• Excellent customer service and public relations skills.

General Manager Essential Duties & Functions:

• Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and maintenance of community policies and procedures.
• Oversees departmental budgets and provides guidance to department leaders on how to meet budgetary guidelines.
• Maintains monthly financials and provides explanations for variances while driving strong expenditure control.
• Functions as a sales leader to achieve occupancy goals and targets.
• Maintains and increases occupancy goals in accordance with budgetary guidelines. Identifies and develops professional referral sources and business development.
• Optimizes all opportunities to generate revenue, including ancillary revenue.
• Gathers competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
• Works collaboratively with department leaders to emphasize the team's role in sales and participation in the community sales and marketing efforts.
• Maintain good rapport with and take leadership roles in appropriate professional associations, educational institutions, philanthropic organizations, and community groups.
• Lead, develop, and support staff through role modeling, company programs, and various initiatives.
• Provides ongoing support, direction, supervision, and feedback regarding the job performance of all staff.
• Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families, and prospective residents and families.
• Acts as a mentor for all team members to ensure the processes, procedures, and standards are consistently delivered, and policies are adhered to.
• Approach all encounters with residents, associates, and guests in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, as defined in the associate handbook.
• Comply at all times with Inspir standards and regulations to encourage safe and efficient operations.
• Understand owner and management company objectives.
• Direct programs for training and development of the department leaders so that all areas of the operation are supervised properly and are geared to perform to the best advantage.
• Maintains open communication and responds to all residents, guests, associates, and department leaders' correspondence in a timely manner.
• Ensure property goals are met or exceeded by working proactively with division/department leaders to respond to business challenges.
• Play a key role in establishing proactive motivation, respect, and rapport amongst all associates.
• Assist in the direction of associate relations programs.
• Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between all associates.
• Supervise staff, including interviewing, hiring, scheduling, training, developing, empowering, coaching, and counseling; recommending and conducting performance and salary reviews; resolve problems, provide open communications, and recommend discipline & termination as appropriate.
• Presents with a positive, engaging, and professional demeanor.
• Oversee associate development and succession planning.
• Institute safety measures necessary to comply with appropriate company OSHA regulations and safety procedures.
• Follows all emergency procedures and understands safety practices.
• Develop and implement procedures to improve operations.
• Maintain regular attendance, as required by scheduling, which will vary according to the needs of the property.
• Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations.
• Establishes and maintains open, collaborative relationships with direct reports and the entire team & ensures direct reports do the same for their teams.
• Establishes a presence with associates on the property and actively solicits feedback.
• Utilizes an “open door” policy and reviews associate engagement results to identify and address associate problems or concerns.
• Fosters associate commitment to providing exceptional service; participates in daily stand-up meetings; and models desired service behaviors in all interactions with residents, guests, and associates.
• Demonstrates and communicates resident satisfaction drivers; ensures core service strategy elements are in place to produce the desired results.
• Pulls together resources to resolve resident and operational issues and impact results.
• Is highly visible and interfaces with residents on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction.
• Continuously strives to improve service performance.
• Assists in the recruitment of associates, including interviews.
• Analyzes quality service issues and identifies trends.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to improve guest satisfaction results continually.
• Perform other duties as assigned, including filling in on all roles due to staff shortages.

General Manager Mental/Physical/Other Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information, data, etc., from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must effectively listen to, understand, and clarify the concerns and issues raised by residents, guests, or associates.
• Mathematical Reasoning - Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to stand for long hours and walk long distances without fatigue.
• Ability to bend, stretch, stoop, and reach repeatedly without difficulty. Light work – Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to work under variable temperatures and noise levels.
• Required to work weekends and holidays as needed.
• Must be accessible by phone when not working to address property concerns.
• Required to work extended hours and to report to work during times of need, including inclement weather and when building concerns arise.
• Could be subject to hostile and emotionally upset residents due to mental status.

How is the Inspir experience truly brought to life Our employees. We believe in order to foster a fulfilling experience for our residents, we must first do the same for those who build their careers here.

At Inspir, we ensure you have an environment where you can continually learn and grow. One that leaves you personally and professionally fulfilled.

Education

• Bachelors or better

Skills

• Communication Skills
• Computer/Technical Literacy
• Interpersonal Skills
• Budgeting
• Leadership/Management Skills

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)