Rock Springs, WY 82901 • (18 miles) • Full Time • 9/15/2026

IT Help Desk Technician Reports To: Implementation EngineerDepartment: Information TechnologyFLSA Status: Full-Time, Non-ExemptWork Environment: Multiple Facilities / Office/ Onsite in Gillette, WYPosition Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance.Diagnose and resolve hardware, software, printer, and network connectivity issue