We are looking for an Account Manager to join our team!
The Account Manager is responsible for existing key customer accounts and development of new customers. The Account Manager must build and maintain a strong relationship with the customer. They will be the lead point of contact for all key customer matters, anticipate the customer's needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed. The account manager will also bring in new business from existing customers or contacts and will develop new relationships with potential new customers. Customers will exist in government, utility, rail, and industrial enterprises that require traffic control, traffic safety, traffic direction and related equipment and services. This position will collaborate closely with the Director of Construction Services, District Vice Presidents, Operations Directors, Branch Managers and Specialty Product Account Managers to identify potential targets for growth and coordinate resources.
All focused on achieving customer satisfaction, revenue generation, and long-term profitable goals in line with Company vision and values.
Serve as the principal point of contact with assigned accounts.
Demonstrates technical and product knowledge in all areas listed above that allows the individual to conduct effective presentations.
Complete understanding of pricing and proposal models.
Complete understanding of service agreements or contracts including pricing, terms, and reporting requirements
Demonstrates the ability to execute a business conversation with business owners and decision makers.
Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and solutions.
Demonstrates the ability to gather and submit detailed business information for bidding and presentation of solutions to identified prospects' business problems.
Lead the sales / operations relationship to ensure customer expectations and services requirements are being met.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities via Salesforce.
Develops, manages, and improves a systematic process to effectively manage key accounts.
Adheres to all company policies and Code of Business Ethics and ensures that they are communicated and implemented within the team.
Follow predetermined cadence for internal & external customer reviews summarizing the health of the partnership including but not limited to YTD/YOY spend, safety metrics and reporting.
Build and foster a network of referrals to create new opportunities for revenue growth.
Follow-up with customers on open proposals and action items from meetings.
Provide weekly, monthly, and quarterly forecasts to leadership.
Relationships and Roles:
Maintain contact with customers to ensure high levels of Customer Satisfaction.
Demonstrate ability to interact and cooperate with all levels of company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
401(k) plans with company match
Paid Time Off
Company paid GED program
2nd Chance Employer
BS/BA degree and a minimum of 5 years with a focus on large territories and/or account management.
Relevant experience - specifically in the federal, state, and local Department of Transportation (DOT) space; understanding of DOT hierarchy, decision making processes, and operating procedures preferred
Experience selling “solution” based services along with a “strategic entrepreneurial motivation”
Understanding of product positioning with a focus on analyzing data and sales statistics and translate results into better solutions
Ability to travel up to 50% of the time
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Self-motivated and self-directed
Excellent interpersonal relationship skills
In-depth understanding of company key customers and their market drivers
Eager to expand the company with new sales, customers, partners and territories
Able to analyze data and sales statistics and translate results into better solutions
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with CRM software and the Microsoft Office Suite
Strong negotiation skills, with ability follow-through on customer contracts
Proven results of delivering customer solutions and meeting sales goals
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.