Mitchell, SD • (0 miles) • Full Time • 8/28/2026

Innovative Systems is currently seeking applicants for a Support Specialist to join our talented Billing Customer Care team.In this role, you'll help our clients get the most out of our eLation Billing software solving problems, answering questions, and teaching them how to our software effectively.What you'll be doing day-to-day:Serve as the first point of contact for incoming support requests via phone and ticketing systemTroubleshoot and resolve common technical issues, including software installationProvide clear, step-by-step guidance to users of varying technical skill levelsAnswering client questions and solving problems through our online support system, keeping track of multiple requests at onceTeaching clients how to use our billing software through hands-on training sessionsHelp