Oriskany, NY 13424 • (7.9 miles) • Full Time • 8/25/2026

Description: **Onsite Position*****Candidate must speak fluent Portuguese***Job SummaryCustomer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.Reports To: Customer Care SupervisorSchedule: Monday-Friday, 8:00am to 4:00pm (Overtime as needed)Duties/ResponsibilitiesAnswer calls daily with professionalism and return calls for individuals who left voicemails.Customer Care Associates will attend to incoming emails to the general mailbox.Maintain thorough ticketing documentation for all contact with our customers (insur