Albuquerque, NM 87107 • (7.2 miles) • Full Time • 10/25/2026

POSITION TITLE: Call Center Manager REPORTS TO: Vice President Retail Experience SUPERVISES: Call Center Staff JOB STATUS: Exempt JOB GRADE 12: $63,252.80 to $79,060.80 Targeted Annual Salary *This position works on-site. Remote work is not available at this time. Job Summary : The Call Center Manager is responsible for the leadership, performance, and overall operations of the Call Center. This position leads and develops staff, establishes and monitors service and productivity expectations, ensures effective workflow and staffing, and maintains a high-quality member experience. The Manager is accountable for departmental performance, employee development, operational controls, process improvement, and compliance with applicable policies, procedures, and regulatory requirements. All emplo

Albuquerque, NM 87113 • (4.9 miles) • Full Time • $18.00 to $22.00 / hr • 10/11/2026

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Call Center Lead-Setter Qualifications: High School diploma or equivalency (required) 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred) A passion for customer service and working as a team Efficient interpersonal communication, time management, and organizational skills Sound decision-making, problem-solving, and adaptability to challenges Call Center Lead-Setter Responsibilit

Albuquerque, NM 87107 • (7.2 miles) • Full Time • 10/22/2026

POSITION TITLE: Call Center Operations Supervisor REPORTS TO: Vice President Retail Experience SUPERVISES: Call Center Staff JOB STATUS: Exempt JOB GRADE 9: $44,512.00 to $55,640.00 Targeted Annual Salary *This position works on-site. Remote work is not available at this time. Job Summary : The Call Center Operations Supervisor provides day-to-day functional supervision of Call Center operations, including workflow coordination, service quality, staff guidance, coaching, quality assurance, and escalation support. The position monitors operational performance, reinforces established procedures and service expectations, and serves as a primary resource for staff and management. This role provides functional leadership and coaching but does not independently conduct formal performance evaluat