Corydon, IN 47112 • (31.7 miles) • Full Time • 9/4/2026

Summary (In office, not remote. Monday-Friday 8-5)The Customer Care Specialist is a key member of the Customer Experience team, responsible for delivering exceptional support across the customer lifecycle. This role manages customer accounts, processes account changes (upgrades, downgrades, changes, cancellations), and actively works to enhance customer retention and satisfaction. The Specialist serves as a primary point of contact for escalations, billing inquiries, and support issues, leveraging MBS Software to ensure accuracy and efficiency in all interactions.Role and ResponsibilitiesHandle inbound calls to assist with account management, billing, service issues, and escalations, ensuring prompt and professional support.Conduct outbound calls to drive retention, complete account update