Thomaston, GA 30286 • (41.4 miles) • Full Time • $17.00 to $20.00 / hr • 10/30/2026

Job Description Position Title: Customer Service and Billing Coordinator Department: Finance Reports To: Finance Director FLSA Status: Non-Exempt Employment Status: Full Time Position Summary The Customer Service and Billing Coordinator serves as the primary point of contact for citizens regarding utility billing, payments, account inquiries, and service concerns. This position represents the City of Thomaston at the front counter and over the phone and directly impacts public trust and customer satisfaction. You protect City revenue and reputation by ensuring payments are processed accurately, billing questions are answered clearly, concerns are resolved timely, and customer interactions are handled professionally. Accuracy, timeliness, and service quality are essential functions of this