Russellville, AL 35653 • (41.5 miles) • Full Time • 9/15/2026

GENERAL FUNCTION:The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills.MAJOR DUTIES AND RESPONSIBILITIES:Troubleshoot Level 2 incidents and service requests escalated from First Call through ServiceDesk Plus and all other communication channels.Accurately record and document all details of the incident or service request, including categorization and priority into the IT service desk tool.Provide "how to"

Russellville, AL 35653 • (41.5 miles) • Full Time • 9/2/2026

Please complete this application only if there is no current job listed in which you have interest.Job Posted by ApplicantPro