Bilingual Spanish Call Center Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you fluent inSpanish and Englishand passionate about helping others? We’re looking forBilingual Spanish Call Center Representativeswho can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Manage inbound and outbound calls in bothSpanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be18 years or older.
• High school diploma orGED.
• Bilingual fluencyin English and Spanish (spoken and written).
• Strong listening and interpersonal communication skills.
• Ability to workflexible shifts, including weekends and holidays.
• Excellent attention to detail and organizational abilities.

Preferred:

Previous experience in abilingual customer serviceor call center role.