Job Title: Customer Service Representative
Location: Austin, TX 78727 (Onsite)
Duration: Contract - 10 months with possible extension
Pay Range: $18/HR - $20/HR
Job Description
- We are seeking a Customer Service Representative to join our dynamic team.
- The ideal candidate will have strong experience in high-volume inbound contact center support and a proven ability to deliver accurate, unbiased assistance to Medicaid providers and clients while meeting performance metrics.
Responsibilities:
- Respond to high-volume inbound calls regarding Medicaid eligibility, medical claims status, and program inquiries in a prompt, courteous, and concise manner.
- Provide unbiased assistance and support problem resolution, escalating or transferring to other Call Center units as needed.
- Document all customer interactions in clear and concise online logs.
- Meet or exceed individual performance, quality, and attendance standards set by management.
Required Skills & Qualifications:
- Six months of high-volume inbound contact center experience within the last 12 months.
- Ability to work any 8-hour shift between 7:00 a.m. and 7:00 p.m., with no schedule changes during the first 90 days.
- Clear verbal and written communication with strong documentation skills.
- Consistent attendance and adherence to performance metrics.
Preferred Skills:
- Microsoft Office experience.
- Effective at multi-tasking.
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