We are looking for a self-driven and customer-focusedCustomer Service Representative to join ourAustin, TXlocation. This position will be responsible for appropriately communicating customer requirements to the production team and maintaining proactive communication with sales. As the primary contact for our customers, the ideal candidate will be a good listener, a problem-solver, and have a passion for working with clients.
Thomas Printworks is an established and respected industry leader that has been in business since 1956. We have grown over the past 70 years, with over 20 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – From custom printed wallpaper, canvas art, wall graphics, sports and stadium graphics, museum-mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more. Thomas Printworks offers a wide array of services to clients.
Duties and Responsibilities:
- Serve as the primary point of contact for customers and sales throughout the print production process
- Greet and assist customers at the front counter, addressing questions and providing support
- Review incoming job specifications and determine the most efficient and cost-effective production method
- Create detailed job tickets outlining materials, production plans, timelines, and pricing
- Coordinate with production, prepress, mailing, and shipping teams to ensure deadlines are met
- Monitor jobs at every stage to maintain accuracy, quality, and on-time delivery
- Communicate job status updates, including proofs, approvals, revisions, due dates, and delivery methods
- Prepare final invoicing documentation and ensure all charges are properly recorded
- Assist dwith ay-to-day shipping operations and order fulfillment
- Provide backup support to the VL Department by pulling and fulfilling orders
- Make informed, timely decisions to keep projects moving efficiently
- Provide backup support to the VL Department by pulling and fulfilling orders
- Perform other related duties as assigned
Qualifications and Skills
- High School Diploma or GED required
- Prior print industry experience preferred
- Background in print coordination, production planning, or project management
- Working knowledge of print production methods, materials, and estimating
- Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop)
- Strong Microsoft Office skills
- Excellent communication and customer service abilities
- Highly organized with strong attention to detail
- Ability to manage multiple projects simultaneously in a deadline-driven environment
- Strong problem-solving skills and sound judgment
Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:
- Comprehensive health benefits package
- Work/Life balance and wellness initiatives
- Employee Assistance Program
- Paid Time Off
- Employee Discounts
- 401(k) with company match
- Training
Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.
Thomas Printworks is an Equal Opportunity Employer. Employee applicant background checks and drug screening are required. We invite you to check out our website at www.thomasprintworks.com to learn more about our company.
