Key Responsibilities
Executive Communications & Information Management
- Manage and prioritize all CEO communications, including email, phone, messaging platforms, and other electronic channels.
- Draft, review, and coordinate professional correspondence on behalf of the CEO.
- Serve as a central point for internal and external communications, ensuring timely responses and appropriate follow-through.
- Monitor, triage, and route incoming requests based on urgency, business impact, and required action.
- Maintain confidentiality while handling sensitive corporate, financial, personnel, and strategic information.
Executive Operations & Strategic Support
- Coordinate executive priorities across multiple business units and leadership teams.
- Track key initiatives, action items, and deliverables, ensuring accountability and timely execution.
- Facilitate efficient decision-making by preparing summaries, briefing materials, and executive reports.
- Support delegation of responsibilities through effective workflow management and process coordination.
- Identify opportunities to improve executive productivity, communication flow, and organizational effectiveness.
Calendar, Travel & Meeting Management
- Manage a complex executive calendar, balancing strategic priorities, business demands, and personal commitments.
- Coordinate domestic and international travel arrangements, including itineraries, logistics, accommodations, and contingency planning.
- Organize executive meetings, leadership sessions, board-related activities, and special events.
- Prepare meeting agendas, presentations, background materials, and briefing documents.
- Track meeting outcomes, action items, and follow-up activities to ensure completion.
Relationship & Stakeholder Management
- Build and maintain professional relationships with executives, employees, customers, partners, vendors, and community stakeholders.
- Represent the CEO with professionalism, diplomacy, and sound judgment.
- Coordinate interactions with senior leadership, boards, and external organizations.
Administrative & Personal Support
- Maintain executive records, files, and confidential documentation.
- Manage personal administrative matters and scheduling as directed by the CEO.
- Coordinate special projects and assignments requiring a high degree of trust, accuracy, and discretion.
- Ensure seamless integration of business and personal priorities while protecting the CEO’s time and focus
Qualifications
- Proven experience supporting a CEO, president, owner, or senior executive in a complex organization.
- Exceptional written and verbal communication skills.
- Advanced proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, and related productivity tools.
- Strong organizational, project management, and multitasking capabilities.
- Demonstrated ability to exercise sound judgment, maintain confidentiality, and manage sensitive information.
- Ability to anticipate needs, solve problems proactively, and execute with minimal supervision.
- Professional presence with strong interpersonal and relationship-management skills
Core Competencies
- Executive Presence
- Strategic Thinking
- Discretion & Confidentiality
- Communication Excellence
- Organizational Agility
- Project Coordination
- Attention to Detail
- Relationship Management
- Time & Priority Management
- Initiative & Accountability
