We are a busy, patient-focused primary care practice seeking an experienced and dependable Front Desk Receptionist to join our team. We are looking for someone who is committed to building a long-term career with our office, values exceptional customer service, and thrives in a collaborative team environment.
The ideal candidate is professional, organized, compassionate, and able to manage multiple responsibilities in a fast-paced medical setting while maintaining a positive attitude and providing outstanding patient care.
Required Qualifications
- Minimum of 1 year of recent front desk experience in a Primary Care medical office (required)
- Strong knowledge of medical office workflows, scheduling, and patient check-in/check-out procedures
- Experience verifying insurance eligibility and collecting patient payments
- Excellent customer service and communication skills
- Ability to multitask and remain calm under pressure
- Strong attention to detail and organizational skills
- Reliable, punctual, and committed to a long-term position
- Experience with EMR systems preferred
Responsibilities
- Greet patients and provide a welcoming, professional experience
- Manage patient check-in and check-out processes
- Answer incoming calls and assist patients with scheduling and questions
- Verify insurance eligibility and benefits
- Collect copays, balances, and other patient payments
- Schedule, reschedule, and confirm appointments
- Maintain accurate patient records within the EMR system
- Scan, upload, and organize patient documentation and incoming faxes
- Communicate effectively with providers and staff to ensure efficient patient flow
- Assist with general front office duties as needed
What We're Looking For
- A positive, team-oriented individual who is willing to help wherever needed
- Someone who takes pride in providing exceptional customer service to every patient
- A dependable employee seeking a stable, long-term position
- A professional who can think quickly, adapt to changing priorities, and maintain accuracy in a busy environment
- Someone who contributes positively to our office culture and supports their coworkers
Benefits
- Paid Time Off
- Holiday Pay
- Supportive team environment
- Long-term career opportunity with a growing practice
If you have at least one year of primary care front office experience and are looking for a long-term opportunity with a team that values professionalism, teamwork, and patient care, we encourage you to apply.
Benefits:
Work Location: In person
ATX Primary Care is a locally owned primary care practice dedicated to providing personalized, compassionate healthcare to adults in the Austin community. Our goal is to build long-term relationships with our patients while focusing on preventive care, overall wellness, and the management of both acute and chronic health conditions.
