Inbound Collections Specialist
Automotive & Financial Services
$19.50per hour($20.00 per hour After 90 Days)
Monday-Thursday, Full Availability 8:45am-9:00pm, and Friday 8:45am-6:00pm
Grandview, Ohio(onsite)
Temp to Hire
Starts Monday,October 26th, OrientationonWednesday,October 21stfor 1-Hour
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- Free car insurance
- Automotivediscount purchase program
- Healthcare premiums100% paid for entire family
- 24 PTO days + 9 paid holidays
- 8PTOhoursearnedmonthly and can carry over month to month,but not year to year
- 9 paid holidays
- 16 hours of floating holiday pay(act as PTO)
- Brand new offices
- Hybrid after 90 days and after an assessment is passed;days assignedby manager
- 3 days are in the office, 2 are remote
- Access to company caf, Starbuckson-site; otherGrandviewamenities
- Schedule: must be available 8:45am-9:00pm Monday-Thursday and 8:45am-6:00pm on Friday
- An8-hour shift will be assigned
- 1-2 later shifts a week will be required;usually assigned to be remote once applicable
- Shift Premium: 10% additional pay for any hours after 6:00pm Monday-Friday
What You’ll Do:
- Handle inboundcollection calls on accounts for all customers that are 1-74 days past due
- Negotiate mutually agreeable resolutions using deductive reasoning to lower the company’s exposure to loss
- Handle and document inbound collection phone calls utilizing the company’s service standards and in accordance withtheFair DebtCollectionPractices Act and State Regulations
- Execute thorough documentation of all collection efforts
- Process payments on accounts and work to bring theaccountscurrent with solid payment arrangements
- Follow up with customers as needed by preparing and sending documents within Corporate Guidelines
- Coordinate in resolving customer issues
- Exercise soundjudgmentindecision-makingregarding credit disputes
- Be engaged in associate development opportunities and complete training requirements
- Provide assistancethat may be requiredbecause ofa business project or processinthe direction of your Team Leader or Manager
What We’re Looking For:
- Clean credit history– Will need to verify;credit score is not impactedor considered
- Total amount of charge-offs cannot total or exceed $3,000
- Collections or past-due accounts cannot total or exceed $5,000
- No time off needed in the first 90 days
- Customer service experience,including retail or food service
- High school diploma or higher education –Willneed toverify
- Business-relatedbachelor’sdegree preferred but not required
- 6-12 months in an elevated customer service roleor collections
- Excellent communication skills
- Organized and professional
Apply Today!
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