Sales Development Representative

About QHero

QHero is the hotel industry's AI-native package management platform. QHero replaces manual, error-prone package logging with OCR-powered scanning, end-to-end tracking, and automated guest billing, turning a costly front-desk headache into a measurable revenue stream. QHero operates in partnership with TripHero, and its platform is already in use at Hyatt-branded and other premium properties across the U.S. QHero is a small, fast-moving team based in Austin, Texas, building the category-defining solution for hospitality logistics.

The Role

QHero is hiring its first dedicated Sales Development Representative to build and run a top-of-funnel pipeline. You'll be the front line of QHero's growth engine: identifying the right hotels and hotel groups, opening conversations with decision-makers, and booking qualified demos for the sales team to close. This is a high-impact role at an early-stage company. Your work directly determines how fast QHero grows, and there's a clear path to promotion into a closing (Account Executive) role as you prove out the pipeline.

What You'll Do

• Build and prioritize target account lists of hotels, resorts, and hotel management groups based on room count, brand, and PMS platform (e.g., Opera)..
• Run outbound, multi-channel prospecting campaigns (email, phone, LinkedIn) to reach General Managers, Directors of Operations, and Front Office Managers.
• Qualify inbound leads generated by marketing and route them into the pipeline.
• Book qualified discovery calls and product demos for the closing sales team.
• Keep CRM records (Pipedrive) accurate and up to date, logging activity, contact details, and notes on every touch.
• Personalize outreach using research on each property (occupancy profile, event/group volume, current pain points around package handling).
• Partner with marketing to refine messaging, sequences, and campaign targeting based on what's actually landing.
• Consistently hit weekly and monthly targets for outbound activity, conversations, and qualified meetings booked.

What We're Looking For

• 1+ years of experience in an SDR, BDR, or similar outbound sales role. SaaS or hospitality industry experience is a strong plus.
• Excellent written and verbal communication; comfortable getting decision-makers on the phone.
• Resilient and process-driven, comfortable with high-volume outreach, rejection, and iteration.
• Working knowledge of a CRM (Pipedrive, Salesforce, HubSpot, or similar).
• Self-starter who can operate with a lot of ownership on a small team.
• Nice to have: firsthand hospitality/hotel technology background (front desk, bell/concierge, hotel ops). You'll understand the buyer's world from the inside.

Compensation & Structure

Base salary

Competitive base, commensurate with experience

Variable

Monthly bonus tied to qualified meetings booked and pipeline generated

Growth path

Clear track to promotion into a closing Account Executive role

Why QHero

You'll join at the ground floor of a category-defining hospitality product with real customer traction, a founder who's worked the front desk himself, and a direct line of sight from your outreach to closed revenue.

QHero is the hotel industry's AI-native package management platform. QHero replaces manual, error-prone package logging with OCR-powered scanning, end-to-end tracking, and automated guest billing, turning a costly front-desk headache into a measurable revenue stream. QHero operates in partnership with TripHero, and its platform is already in use at Hyatt-branded and other premium properties across the U.S. QHero is a small, fast-moving team based in Austin, Texas, building the category-defining solution for hospitality logistics.