Customer Service Representative

We are seeking an experienced and motivated Customer Service Representative to join our fast-paced team. This role blends front-line customer service with the ability to recognize and create new client opportunities.

About Our Agency

Jennifer Hickman Farmers Insurance Agency is an award-winning insurance agency committed to providing exceptional service and smart insurance solutions to our clients. With a strong focus on customer satisfaction and integrity, we’ve built a reputation for excellence in the insurance industry.

Why Join Us?

• Uncapped Income: Average earnings range from $45,000 to $65,000, with performance-based commissions and bonuses.
• Career Growth: Opportunities for advancement and leadership roles within the agency.
• Comprehensive Training and Support: Receive ongoing support from an experienced team to help you succeed.

• Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
• Conduct high volume outbound calls to follow up with customers and ensure their needs are met.
• Utilize your knowledge of insurance products to provide accurate and efficient service.
• Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
• Stay informed on product offerings and industry regulations to provide accurate information.

• Texas PC License required.
• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred).
• High school diploma or equivalent
• Computer effiecient and comfortable with CRM tools
• Strong work ethic and commitment to customer satisfaction.