Job Overview
The Caf Team Member plays a key role in the positive transformative guest experience through supporting the daily operations of the Gateway Caf, ensuring high standards offoodand beverage quality, customer service, and cleanliness.
Duties and Responsibilities
- Works as a team with other Caf Team Members delivering excellent customer service and adherence to food safety protocols
- Ensures all food and beverage items are prepared and presented according to Kingwood Center Gardens Gateway Caf quality standards
- Handles customer concerns to ensure resolution with professionalism and promptness
Maintains cleanliness and organization in all caf areas, including kitchen, service counters, and dining areas - Ensures compliance with all health, safety, and hygiene regulations
- Responsible for cash handling and ensuring compliance with Kingwood Center Gardens cash handling policies and procedures
- All other duties as assigned
Requirements
- Prolonged periods of continuous standing, along with occasional stooping, bending, reaching, and crouching
- Perform tasks requiring manual dexterity and physical movement in a kitchen setting
- Ability to occasionally lift and carry up to 30lbs
- Must be able to move around garden in all weather conditions
- Ability to work a flexible schedule including evenings, weekends, or holidays as needed
- Must be able to thrive in a fast-paced, guest-facing environment
- Demonstrates a positive attitude and customer service excellence
- Possesses strong interpersonal skills
- Must be goal-oriented, flexible, and adaptable to potential unanticipated opportunities
- Ability to prioritize work amongst competing set of tasks
- Accuracy in taking orders, preparing food, and maintaining standards
- Ability to prepare ingredients, assemble beverages and other menu items, and follow recipes and portion guidelines accurately and with pride
- Ability to collaborate across departments as required for daily operations and special events
Qualifications
- Must be at least 18 years of age
- Ability to work & learn in a fast-paced environment
Serve Safe Person in Charge Certification preferred but not required
- Previous food service experience preferred but not required
- Previous barista experience preferred but not required
- Must have a valid Ohio Driver’s License
- Must pass a background check
- Must pass drug test
