Senior Director, Learning & Development

Restore Hyper Wellness is the category leader in modern wellness, IV drips, NAD+, peptides, hormone therapy, cryotherapy, red light, and skin health, delivered through 200+ franchised studios nationwide.

We're hiring a senior learning systems builder to re-architect how Restore trains every person in every studio. You'll own the full L&D stack, sit on the senior leadership team, and have the budget and air cover to build the function from scratch.

Why Join Us?

• Pioneering Wellness:Be a part of an industry-leading company at the forefront of wellness innovation.

• Impactful Work:Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.

• Innovation and Collaboration:Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.

• Commitment to Employee Wellness:Enjoy complimentary access to Restore’s cutting-edge therapies, including onsite services at our Austin Headquarters office.

• Growth and Development:Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

Role Overview

Job Title:Senior Director of Training + Education
Location:Remote
Department:Operations, Education
Reports to:CEO
Salary:$150,000-$195,000

A senior L&D leader who hasbuilt, not just managed, a learning function inside a multi-unit franchise system. You think in systems and ship work yourself. You can hold the room with a CMO, a franchisee, the Board and still rebuild a broken module.

The learning platform.Own the LMS end-to-end selection or rebuild, content architecture, analytics, and integrations with our HRIS, EHR, and POS. Move us from event-based training to daily, in-the-flow micro-learning that managers and franchisees actually use.

Role-based certification paths.Design and deploy a 101/201/301 leveling system for every studio role Registered Nurses, General Managers, Estheticians, and Wellness Representatives. Each level closes on a certification with a measurable bar. No participation trophies.

Field training & franchisee onboarding.Build the model that takes a new franchisee from FDD signature to opening day and beyond. Train the trainers, stand up regional field coaches, and ensure every new team clears certification before serving a single client.

Ops manuals & brand standards.Keep the documentation that defines how a Restore studio runs current, accessible, and enforceable translated into training and audits, not binders on a shelf.

New Studio Opening readiness.Own the NSO playbook so every new studio opens with a fully certified team on day one and ramps faster than the current curve.

New service launch enablement.Restore launches new services constantly hormone therapy, peptides, advanced IV menus, skin health, and more. Partner with Product, the Chief Medical Officer, Medical Operations, and Regulatory so clinical, operational, and selling training ships the day a service goes live. For regulated services, training is the moat that keeps the system compliant.

Cross-functional communication.Build the rhythm newsletters, huddles, regional calls, video, in-LMS announcements. 200+ studios hear one clear voice from the Support Center.

• AI-powered micro-training delivered daily, in the flow of work

• AI role-play simulators for sales, intake, objection handling, and retention

• Personalized learning paths by role, tenure, and each studio's KPI gaps

• Real-time AI coaching after shifts, calls, and consults

You'll be accountable for:

• First-time client member conversion, attach, and rebooking

• GM-driven four-wall profitability, labor efficiency, retention, and NPS

• Clinical quality and service-mix expansion for RNs and Estheticians

• New-hire ramp time, certification pass rates, and closing the gap between top- and bottom-quartile studios

Milestones:an AI-powered pilot and a re-engineered roadmap in your first 90 days; 101 certifications live for all four roles by month 6; the full 101/201/301 stack live with documented, attributable KPI impact by month 12.

Qualifications

• Education:

  • Bachelor’s degree in Training and Development, BA, or related field experience.

• Experience:

  • Franchise system experience.You've led L&D inside a multi-unit franchise, not a corporate retail chain or a SaaS company. You built programs franchisees adopted voluntarily.

  • Full-stack L&D ownership.&