Customer Operations Coordinator

About SEG Solar:

Founded in 2021 and based in Houston, Texas (Cypress area), SEG Solar is a leading solar module manufacturer committed to delivering high-quality products and advancing clean energy solutions. Our vertically integrated supply chain supports utilityscale, commercial, and residential solar projects, with a strong emphasis on operational excellence, safety, and compliance.

About the Role:

The Customer Operations Coordinator plays a key role in supporting the Sales and Operations teams by ensuring accurate order processing, efficient communication, and smooth coordination between sales representatives, customers, and internal departments. This position is essential in maintaining order accuracy, supporting timely product delivery, and enhancing overall customer satisfaction within a manufacturing environment. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting. This role contributes directly to the efficiency of the sales process and the success of day-to-day operations.

Minimum Qualifications:

• Bachelor's degree in Business or a related field preferred.
• Proven experience in sales administration or a similar administrative role, preferably in a sales or operations environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work effectively under pressure in a fast-paced environment.

Preferred Qualifications:

• Fluent in Mandarin
• Experience in the manufacturing or distribution industry
• Familiarity with ERP systems such as NetSuite
• Experience supporting outside sales teams
• Ability to work a flexible schedule when needed
• Strong collaboration skills across cross-functional teams
• Additional training or certification in sales, administration, or customer service.

Responsibilities:

• Process and manage sales orders accurately and efficiently using company systems
• Maintain and update customer records, pricing, and order information
• Serve as the primary point of contact for order-related inquires
• Coordinate with sales representatives, customers, and internal departments to ensure timely communication and resolution of issues.
• Monitor order status and ensure on-time delivery of products.
• Track inventory levels and coordinate with production and logistics teams to ensure product availability.
• Prepare sales reports, order summaries, and other administrative documents as required.
• Support outside sales representatives with scheduling, order updates, and customer follow-ups.
• Ensure all sales documentation is accurate, complete, and properly maintained.

Skills:

This role requires strong organizational and administrative skills to manage multiple sales orders and maintain accurate records. Proficiency in Microsoft Office tools, especially Excel, is essential for reporting and data management. Strong communication skills are required to coordinate effectively between sales teams, customers, and internal departments. The ability to prioritize tasks and adapt in a fast-paced environment is critical to ensuring timely order processing and customer satisfaction. Familiarity with ERP systems such as NetSuite ERP is a strong advantage, as it supports efficient order and inventory manage.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for career growth