Customer Service Representative
Technology Solutions
$19.00 per hour
Monday-Friday,Schedules Below
Worthington, Ohio(onsite)
Temp to Hire
Why You’ll Love This Job:
- This is a contract-to-hire opportunity that requires the ability to obtain various levels of security clearance to support government and federal clients
- An innovative and entrepreneurial approach to business problems
- A reputation for being an employee-centric organization where the concern for, and appreciation of, its highly skilled and competent staff encourages both personal and professional growth
- Training: Monday-Friday, 9:00a-5:30pfor two weeks
- ScheduleOptions:
- 7:00a-3:30p
- 9:30a-8:00p(4-day work week)– can choose any weekday off
- 11:30a-8:00p
What You’ll Do:
- Interact with customers via telephone, email, or online chat to provide support and information on products or services
- Collect and enter orders for new or additional products or services
- Assist callers with any questions regarding their mobile device
- Troubleshoot the device and thesetup/provisioning of the device
- Often this includes coordinating our efforts with the service provider and a technician
- Fieldcustomer questions and complaints
- When the issue is beyond the representative's knowledge, forwarditto the assigned specialist or other appropriate staff
- Coordinatethe efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations
- Act as an intermediary to prevent "up-selling" by service providers
- Ensure that appropriate actions are taken to resolvecustomers'problems and concerns
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Perform data entry, administrative support, and clerical duties
What We’re Looking For:
- Six months or moreofexperience withcustomerservice
- Must have basic computerandsmartphoneskills
- Experience working with wireless devices
- Must have good written and verbal communication skills
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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