Customer Service Representative

Don’t wait, take the next step in your career today. Stetson Smith Farmers Insurance in Temple, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Provides on-going support to insurance clients as needed.

• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• A Property Casualty insurance license is required.
• Ability to tactfully handle stressful and difficult situations.