Hotel Front Desk Attendant - Part-Time

Wearesearchingforanenthusiastic,service-focusedhotelfrontdeskagenttojoinourguestservicesteam.You’llwelcomeguests,manageaccounts,answerinquiries,andfieldcomplaintstoensurewedeliveranexcellentexperiencetoeveryguest.Youwillbringexcellentcommunicationskillsandapassionforputtingourguestsfirst.Ifyouloveinteractingwithpeopleinapositiveworkenvironment,applynow!

$13 - $15 hourly

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

AtHolidayInnExpressWacoDowntown,we'recommittedtoprovidingtravelerswithaclean,comfortable,anddependablestayintheheartofWaco.Whetheryou'revisitingforbusiness,aBaylorUniversityevent,afamilyvacation,oraweekendgetaway,ourteamisdedicatedtodeliveringexceptionalhospitalitywithgenuineTexaswarmth.

Ourmissionistomakeeveryguestfeelwelcome,valued,andwell-restedbyprovidingoutstandingservice,modernaccommodations,andthoughtfulamenitiesthatmaketraveleasier.OurvisionistobeWaco'spreferredhotelbyconsistentlyexceedingguestexpectationsthroughquality,convenience,andcare.

GuestsenjoycomplimentaryExpressStartBreakfast,high-speedWi-Fi,freeparking,afitnesscenter,business-friendlyamenities,andeasyaccesstoBaylorUniversity,Magnolia,downtownattractions,andlocalbusinesses.