Description:
Guest Service Advisor (GSA)
Full-Time | Non-Exempt
Join a Team That Drives Success
At Lube X-press, we believe in creating a place where both team members and guests feel welcome, valued, and empowered. Whether you’re looking for a flexible job or a long-term career, you’ll find opportunity, training, and growth here.
We don’t just talk about culturewe live it. With a 71 Employee Net Promoter Score (industry-best and on par with brands like Starbucks and Netflix), it’s clear that our team loves working here.
What You'll Do
As a Guest Service Advisor, you’re the face of Lube X-press. You’ll lead our Best-in-Class Service, making sure every guest receives a fast, friendly, and honest experience while keeping their vehicle running smoothly.
Key responsibilities include:
- Welcoming guests and guiding them through their service visit with professionalism
- Using our POS system to provide accurate recommendations based on the vehicle’s make, model, and mileage
- Accurately finalizing transactions and ensuring customer satisfaction
- Overseeing and supporting the execution of oil changes, filter replacements, and fluid exchanges, ensuring quality and efficiency
- Keeping the shop clean, organized, and safe
Perks & Benefits
- Bi-Weekly pay
- Uniforms and tools provided
- Clear advancement path – we promote from within
- Paid time off + holidays & Employee recognition
- Comprehensive benefits – Medical, Dental, Vision, Short Term Disability, a 401K match, and more!
Requirements:
What You Bring
- A valid driver’s license
- A positive attitude and team-first mindset willingness to grow
- Strong customer service and communication skills
- Able to lift up to 25 lbs, stand for long periods, and use shop equipment
- English fluency, Bilingual in Spanish preferred
