Director of Technology Operations

Director of Technology Operations

About The Organization

Community Building Strategies (CBS) is a consulting firm based in Ohio that provides strategic and operational support to Non Profit organizations, donors, and businesses who are working to advance social, economic, and racial justice causes.

About The Role

We're seeking a strategic technology leader who will serve as the sole technology expert managing critical infrastructure, security, and operations across our network of progressive organizations. This hands-on leadership position requires someone who can autonomously navigate complex multi-platform environments while building strategic roadmaps, with the unique opportunity to shape technology operations that directly support grassroots organizing, voter mobilization, and social justice initiatives across multiple states.

What You’ll Do

• Manage and secure 95+ domains across multiple organizations, including DNS configuration, SSL certificate provisioning, nameserver management, and email setup/maintenance, while implementing proactive monitoring systems to prevent service disruptions

• Conduct comprehensive audits within first 90 dayscovering existing operational processes, digital/physical security vulnerabilities, and technology workflows, then develop prioritized remediation roadmaps with immediate actionable steps

• Develop and execute security protocolsincluding incident response plans, access control policies, and quarterly access audits across Google Workspace, Box, and other cloud storage platforms, ensuring proper data governance and C3/C4 compliance

• Oversee physical asset management for hundreds of devicesincluding laptops, tablets, and phones, implementing tracking systems, security protocols, and working with local IT contractors for device preparation and deployment

• Provide hands-on technical supportincluding assisting website administrators with content updates, troubleshooting WordPress/Squarespace/Wix issues, and responding promptly to service outages while effectively triaging requests

• Evaluate and consolidate technology infrastructure across platforms, identifying opportunities for cost optimization and process improvement while maintaining operational continuity

• Partner with contractors and vendorsto execute strategic initiatives, maintaining existing relationships while evaluating build versus buy decisions and determining when to bring capabilities in-house

• Research and implement field operation technologies, selecting appropriate applications for canvassing teams, voter registration programs, and ensuring proper communication channels for field staff

• Present recommendations to non-technical stakeholdersthrough formal presentations, translating complex technical concepts into actionable business decisions for executive approval

• Establish proactive monitoring and maintenance schedulesfor critical services, creating documentation, conducting training sessions, and building accountability measures across organizations

Skills We’re Seeking

• Domain and infrastructure management expertiseincluding DNS, SSL certificates, email configuration, and experience managing multi-platform environments (WordPress, Squarespace, Wix, etc.)

• Security operations experiencewith proven ability to conduct audits, create incident response plans, implement access controls, and manage sensitive data across multiple organizations

• Physical device management capabilitiesincluding asset tracking, deployment strategies, and experience managing mixed environments (Apple/PC/Android) at scale

• Google Workspace and cloud administration proficiencywith experience in user provisioning, access management, storage optimization, and implementing governance policies across shared drives

• Strong vendor and contractor management skillswith ability to maintain relationships, evaluate service providers, and make strategic decisions about outsourcing versus in-house capabilities

• Excellent communication and presentation abilitiesto translate technical concepts for non-technical stakeholders, provide clear recommendations to leadership, and collaborate across hierarchical structures

• Highly autonomous work stylewith demonstrated ability to prioritize across multiple departments and stakeholders, manage competing urgencies, and maintain professional boundaries in fast-paced environments

• Technical proficiency in web technologiesincluding basic HTML/CSS knowledge, familiarity with content management systems, and general IT troubleshooting skills

• Change management and process improvement experiencewith ability to assess existing systems, recommend consolidated solutions, and guide organizations through technology transitions without disruption

• Mission alignment and professional maturitydemonstrating commitment to progressive causes while maintaining practitioner focus, understanding nonprofit compliance requirements, and respecting C3/C4 firewall regulations

Additional Requirements

• Location flexibility:Physical proximity to Northeast Ohio or surrounding area preferred, with ability to work remotely while maintaining availability during standard business hours and occasional in-person presence for critical infrastructure needs

• Availability:Must maintain standard business hours availability with understanding that this is not a traditional 9-5 role during peak operational periods

• Travel:Approximately 15% domestic travel for strategic meetings, professional development, and quarterly office visits if remote

Salary/Benefits

• $125,000-$150,000 depending on skills and experience.

• Health Insurance, Vacation Time, Sick Days, Paid Holidays, 401k, Ability to work remotely as needed, Monthly Cell Phone and Internet stipend.