Job ID NumberR4980Employment TypeFull timeWorksite FlexibilityHybridJob SummaryWe are looking for a motivated Production Support Project Manager ready to take us to the next level! If you have experience working with both modern platforms like Salesforce and legacy systems such as mainframe and are looking for your next career move, apply now.Job DescriptionWe are looking for a Production Support Managerto assist in overseeing the Production Maintenance backlog and releases, as well as the overall transition of technical support activities to the modernized platform. This position will be full-time and hybrid in Newark, DE.What You'll DoOversee end-to-end change request/change management processes, ensuring all changes are documented, approved, and implemented without impacting business continuityManage production release cycles including planning, scheduling, coordination, and stakeholder communicationEnsure operational readiness through working with the implementation vendor to provide effective documentation, knowledge transfer, and defining internal support proceduresManage, mentor, and support a team of project management and business analysis professionalsFoster a culture of accountability, continuous learning, and performance excellenceMaintain strong working relationships with external vendors to optimize support responsiveness and qualityServe as the primary liaison between production support, development, QA, infrastructure, and business teamsAct as the point of contact for production support/release management communications across internal and external teamsServe as a liaison between technical and non-technical stakeholders to ensure alignment and transparencyDocument meeting notes, decisions, and open issues for internal and external communicationPrepare and deliver status reports for leadership and key business partnersProvide reporting and insights to leadership on incident trends, resource needs, system health, and support metricsParticipate in disaster recovery planning and testing to ensure system resilienceIdentify and implement process enhancements to improve efficiency, reduce errors, and optimize support workflowsConduct team and user training on tools, technologies, and new proceduresSupport team members with career development guidance and performance feedbackWhat You'll NeedRequired:Minimum 8 years of experience in production support, release management, technical operations, or related IT disciplines5+ years of experience in project management, business analysis, or IT operationsStrong organizational skills with the ability to manage multiple priorities and deadlinesExperience working with or coordinating across both modern platforms (e.g., Salesforce) and legacy systemsDeep understanding of modernized platforms, DevOps, and SDLC methodologiesStrong vendor and stakeholder management, organizational, and multitasking capabilitiesExcellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholdersPreferred:Prior experience with cloud environments, and enterprise applications is a plusPrior experience with Salesforce implementations preferredPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe pay range for this position is $110,000 - $130,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. #LI-BS1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.