Call Center Collections Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a results-driven environment? We’re seekingCollections Representativeswho are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation: Work with customers to establish realistic and effectiverepayment plansor settlements.
• Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
• Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance: Ensure all collection activities comply withregulatory standards, including debt collection laws and company policies.
• Documentation: Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals: Consistently meet or exceeddaily and monthly collection targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be18 years or older
• High school diploma orGED required
• Bilingual in English and Spanish(required)
• Strongnegotiation and conflict resolutionskills
• Ability to remaincalm, professional, and empatheticunder pressure
• Familiarity withdebt collection lawsand best practices is a plus
• Previous experience incollections, customer service, or call centerenvironments preferred